What can I expect?
First, you can expect to be treated with respect. You can expect that every effort will be made to ensure that the clubs that leave the shop will be the best clubs we can make. You can expect that you'll interact with knowledgeable staff who will do their best to answer all your questions.
Every fitting starts with a baseline. To know where we're going, we need to know where we're coming from. We'll evaluate your current clubs and discuss your game to see where you're at. We'll talk about your goals, take some measurements and probably hit some balls with some test clubs to see where you may go. We'll employ tools like a swing speed radar, high speed cameras, impact markers and a launch monitor to gather data about your swing. Depending on what we're fitting for, we may even have you do a little paperwork. This is the part of the process that should take the most time - mistakes made here lead to mistakes in clubhead and shaft selection, which lead to clubs that don't fit best!
Once we've figured out your specs and your preferences, we'll make the clubs. Then it's time for a little dynamic lie adjustment while watching ball flight at the range. After you take delivery of your new clubs, we fully expect to see you back after a half-dozen rounds or so to perform any necessary tweaking. Remember - we're happy once you're happy.